RETURN / REFUND POLICY
Dalew Farms Inc., and its subsidiary Click Fork, is committed to providing our customers with the highest quality of local foods available in Northeastern Ontario.
In order to provide you with more payment options, Click Fork uses fee-based online payment platforms such as Paypal and Square to process payments. The fee for processing payments through Paypal and Square is generally 30 cents plus 2.9% of the payment amount. Please note that going forward, the fee will be deducted from any refunds processed for payments received through these online services.
Our privacy commitment is based on the ten principles contained in the Personal Information Protection and Electronic Documents Act (Canada) (“PIPEDA”).
What is Personal Information?
Personal information, under PIPEDA, includes any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as:
- age, name, ID numbers, income, ethnic origin, or blood type;
- opinions, evaluations, comments, social status, or disciplinary actions; and
- employee files, credit records, loan records, medical records, existence of a dispute between a consumer and a merchant, intentions (for example, to acquire goods or services, or change jobs).
Why do we collect and how do we use Personal Information?
We collect Personal Information in order to operate our business, deliver our products and services, manage your accounts and programs, and for any other lawful, legitimate business purpose for which you have given your express consent or for which your consent may be inferred. Other reasons why we may collect your Personal Information include but are not limited to:
- contacting you to respond to your requests or inquiries;
- processing and completing your transactions, including as applicable, order confirmation, enrollment in our programs and subscriptions, processing payments for online purchases, and delivering products or services;
- providing you with newsletters, articles, product or service alerts, new product or service announcements, savings options, event invitations, and other information that is tailored to your interests or purchase patterns;
- contacting you about subscriptions, programs, products, or services that we believe may be of interest to you, or sharing with you special offers from our vendors;
- administering our programs including allowing you to create and maintain customer profiles, analyzing your interactions with us, presenting customized offers, and improving our products, services, subscriptions, programs, and other offerings;
- evaluating your shopping experience or existing products and services, in order to add new vendors and new products;
- sending you text messages to remind you of community pick-up times.
How do we collect Personal Information?
We collect Personal Information only by lawful and fair means, and we only collect Personal Information that is reasonably necessary for the legitimate purposes identified and for which consent has been obtained.
Information You Provide To Us.
The Website provides various places for users to provide information. We collect information that users provide by filling out forms on the Website, communicating with us via contact forms, responding to surveys, searching queries on our search feature, providing comments or other feedback, and providing information when ordering a product or service via the Website. We use the information you provide to us to deliver the requested product and/or service, to improve our overall performance, and to provide you with offers, promotions, and information.
Information Collected through Logging Functionality
As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and/or clickstream data. Data collected in this manner is used for purposes such as security, fraud detection, and protecting our rights.
Information Collected Through Cookies and Other Data Collection Technologies
Similar to other commercial websites, our Website utilizes a standard technology called “cookies” and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and websites visited just before and just after our own, as well as your IP address.
The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, by mail, and by telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our customer lists to third parties, and will not disclose your email address to any third parties except as required by law.
All e-mails sent by us will be in compliance with the Canadian Anti-Spam Legislation (“CASL”), including clearly stating who the e-mail is from and providing clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us. Users who no longer wish to receive our newsletter or promotional materials may opt out of receiving these communications by clicking on the unsubscribe link in the e-mail.
Disclosure of Information
As a general rule, we do not sell, rent, lease, or otherwise transfer any information collected either automatically or
through your voluntary action.
We may disclose your personal information to our subsidiaries, affiliates, and service providers for the purpose of providing our services to you.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and the Company.
We may provide your information to any successor or assign in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets and/or business.
We may disclose information when legally compelled to do so when we, in good faith, believe that the law requires it, or for the protection of our legal rights, or when compelled by a court or other governmental entity to do so.
We use appropriate security measures to protect against the loss, theft, unauthorized access, disclosure, use, or modification of personal information. Such measures will vary depending on the sensitivity, amount, format, nature, and storage of the personal information and will involve, as applicable, physical, organizational, and electronic security measures, including premises security, restricted file access, technological safeguards including security software and firewalls to prevent unauthorized computer access, and password and security policies. In communicating with us, you should be aware that e-mail is not a fully secure medium.
Updating Information and Correcting Errors
Since we use your personal information to provide goods or services to you, it is important that the information be accurate and up-to-date. If any of your information changes, is inaccurate or incomplete, please inform us so that we can make any necessary changes.
Access to Personal Information
We will respond promptly to any request for access to your personal information and will advise you of the cost, if any, prior to the retrieval of such records or information. We will not respond to requests for access to personal information that are frivolous, vexatious, or repetitious. In certain circumstances, we may be unable to provide access to some or all of the personal information that we hold about you.
Questions, concerns, or requests for access
Chantal Lewington, firstname.lastname@example.org
Policy Last Updated: July 17, 2023